Your Revenue Cycle Management Is Our Specialty

There’s a good reason why Physicians’ Service Center is the premier medical billing service in Central and Northern Illinois, Southern Wisconsin, and Northwestern Indiana. That’s because, for more than three decades, we have served physician practices in Pathology, Radiology, Anesthesiology, and Emergency Medicine, meeting their billing challenges and providing smart solutions to achieve your business goals. The following case histories are just a few examples of our success stories.

Triage Begins a 20-year Relationship

The challenge:
Because its billing program had been mishandled for a year by the department chairman’s son, a college student who had attempted to design a software program to handle the practice’s billing, a hospital-based practice had not submitted billing for an entire year. As a result, it was at risk of losing thousands of dollars due to impending deadlines.

The solution:
Because the one-year deadline for submission of public aid billing was fast approaching, the 50-person PSC staff began a billing triage operation. For many weeks, PSC dedicated a 24 hour operation to the client, organizing billing priorities and preparing coding and insurance, so that data entry could be completed. Then, PSC successfully submitted a year’s worth of billing in time to meet carrier deadlines. The client has been with PSC for more than 20 years.

A Tale of Two States

The challenge:
Facing the challenges of billing regulations in two states, a hospital located on the Illinois state border decided to take over its physician practices through a management services organization (MSO). Focusing its attention on office-based specialties, the hospital’s billing staff virtually ignored billing for a hospital-based specialty for over one year.

The solution:
Once hospital auditors uncovered the problem, they organized doctors’ credentials and obtained signatures for application forms. PSC took over the hospital’s department billing function. PSC calculated the fees and performed data entry for payment recovery, recovering millions of dollars for the hospital.

Cost Effective Opportunities

The challenge:
A large, hospital-based group was frustrated with the inability of a 14-person staff to keep current with billing. While spending thousands on salaries and benefits, they were not effectively managing their resources.

The solution:
When the group replaced its in-house staff with the services of PSC, they realized an immediate cost savings. Bills were sent out on time, resulting in improved cash flow. Critical management reports that the previous staff had been unable to execute were produced timely. The practice realized a savings of more than $400,000 in the first year.